Dominik

Pham

Dominik gia bao pham

IT System Engineer at Glas Trösch Holding AG

Making things work is nice. Knowing why they work is better… still working on that part.

Welcome!

Welcome to my portfolio - or should I say my digital résumé. I’m an IT System Engineer who enjoys making complex systems simple, reliable, and brewing coffee strong enough to power a data center. I like to think of this page as my personal “status: online” indicator - showcasing the skills and experience behind the screen. Enjoy your stay (no VPN required)!

Experience

01

Dec 2025 - Now

ICT System Engineer
Glas Trösch Holding AG
Bützberg, Bern, Switzerland

Engineering, deployment and maintenance of core IT infrastructure and virtualization platforms

Administration and operation of infrastructure services

Management of server, VDI and network environments across multiple datacenters and business units

Technical support, user assistance and system migrations and IT projects

02

Apr 2025 - Nov 2025

Support ICAM Operations (Pers A)
Swiss Armed Forces
Bern, Bern, Switzerland

Technical support and operation within the ICAM environment (V-Login, RCM)

Detachment lead for the military ICAM contingent, responsinility for coordination, planning and internal task distribution

Admininistration and troubleshooting of user access, authentication systems and application permissions in cooperation with BIT and Defence Platform teams

Maintenance of documentation, process workflows and support tickets

03

Jan 2025 - Apr 2025

Signal Specialist (Ik RS 61-1)
Swiss Armed Forces
Frauenfeld, Thurgau, Switzerland

Basic military training in telecommunications and IT systems at the Informatics School of the Swiss Armed Forces

Operation and maintenance of communication and relay systems, including antenna and radio infrastructure

Training in tactical field communication, signal equipment setup and basic network operation

Participation in tactical and technical field exercises

04

Aug 2024 - Dec 2024

IT Operating
Glas Trösch Holding AG
Bützberg, Bern, Switzerland

Operating and maintenance of workplace and server infrastructure, including client systems and applications

User administration, internal helpdesk and management of printing and VDI environments

Collaboration in IT projects, infrastructure maintenance and migration tasks

IT operations across multiple sites within the Glas Trösch Group

Education

01

Aug 2020 - Aug 2024

Apprenticeship
ICT-Platform Development Specialist (EFZ)
Glas Trösch Holding AG
Bützberg, Bern, Switzerland

4-year federal apprenticeship program specializing in IT system and infrastructure engineering

Hands-on experience with Windows / Linux server, virtualization, network management, security and end-user support

Active participation in infrastructure projects and daily IT operations

Final thesis: Evaluation and Proof of Concept for a Multi-Factor Authentication solution on Windows Server

Competencies

Infrastructure &
systems

Virtualization &
platforms

NetworkinG &
security

Automation &
tools

Support &
Operations

• Windows Server

• Active Directory

• DNS / DHCP

• Group Policy

• WSUS

• KMS

• File & Print Services

• VMware vSphere

• VDI (Horizon)

• Hyper-V

• Server provisioning

• Patch management

• TCP / IP

• VPN

• Firewalls

• Access Control

• Backup & Recovery

• PowerShell

• Batch scripting

• Group Policy

• ITIL-bases support

• Helpdesk (Level 1 - 3)

• Troubleshooting

• User administration

• Migration projects

Collaboration & design

Here are some cool

quotes

“My friend, the past can hurt. But you can either run from it or learn from it.
You are too concerned with what was and what will be. There is a saying: yesterday is history, tomorrow is a mystery, but today is a gift. That is why it is called the present.”

- Master Oogway (Kung Fu Panda) -

“Don’t ever let somebody tell you you can’t do something. Not even me. You got a dream, you gotta protect it. People can’t do something themselves, they wanna tell you you can’t do it. You want something? Go get it.”

- Chris Gardner (The Pursuit of Happyness) -

“My mama always said life was like a box of chocolates. You never know what you’re gonna get.”

- Forrest Gump (Forrest Gump) -